Wrong Size?

All tag dimensions are included in the product description. If you have chosen the wrong sized tag we will be unable to replace it free of charge, but can offer you a 25% discount on a new tag. 

Wrong Tag?

If we have sent you the wrong tag, simply contact us by email, attach a photo, and we will send a replacement tag the very next day.

Broken or Fading?

Our Tags are guaranteed for 2 years against breakage or fading. If you require a replacement tag, please contact us and we will dispatch a replacement FOC.

Lost tag?

We do not replace lost tags as this is most often due to the lead being attached to the split ring instead of the collar ring by mistake.  If the tag is lost, and a photo shows that the spit ring is still intact, we will replace the tag.  Otherwise, we can offer you a 25% discount on a new tag.